Refund Policy

We want you to love what you receive from Eco Art and Craft. If something isn’t quite right, we’re here to support you.

You’re welcome to request a return within 14 days of receiving your order.

To be eligible for a return:

To start a return, contact us at hello@ecoartandcraft.com.
If your return is accepted, we’ll provide return instructions, including where to send your parcel.
Returns sent without prior approval will not be accepted.

You’re always welcome to reach out with any questions about the return process.

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible so we can make it right.

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

Due to the nature of our products, we are unable to accept returns on:

If you’re unsure whether your item qualifies, please reach out before requesting a return.

We do not offer direct exchanges.
If you'd like a different item, please return your original item and place a new order once the return has been accepted.

If your order is delivered to a country within the European Union, you have the right to cancel or return it within 14 days, for any reason.
Items must be returned unused, in their original packaging, and include proof of purchase.

Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.

If more than 14 business days have passed since your return was approved, contact us at hello@ecoartandcraft.com.