Shipping Policy
Shipping Information
All orders are thoughtfully packaged and shipped via Australia Post from our off-grid family studio in Northern NSW, Australia.
We take pride in crafting and packing your order with care, using sustainable materials wherever possible. Thank you for supporting a slow-made, nature-honouring business.
Processing & Dispatch Times
As a rural, off-grid studio, we prepare and dispatch orders with intention.
Please allow 3–5 business days for your order to be packed and shipped.
During busy periods or launches, there may be slight delays — we appreciate your patience.
Shipping Times – Australia
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Standard Shipping: 1–5 business days
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Express Shipping: 1–3 business days
Delivery timeframes are estimates provided by Australia Post and may vary depending on your location, public holidays, and carrier delays beyond our control.
Shipping Times – International
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Standard International Shipping: 12–20 business days
Please note that international orders may be subject to customs processing and delays with local postal services. Tracking is not always available for all countries.
Pre-Orders
If your order includes a pre-order item, it will be held and shipped in full once the pre-order item is ready. Estimated dispatch times for pre-orders will be listed on the product page.
If you need in-stock items sooner, we recommend placing a separate order.
Wholesale Orders
Wholesale and bulk orders may require additional processing time depending on volume and product availability.
Once your order is placed, we’ll be in touch to confirm your dispatch timeline and tracking details.
Interested in stocking Eco Art and Craft? Email us at hello@ecoartandcraft.com to start the conversation.
Gift Wrapping
We offer optional eco-friendly gift wrapping on select items. If available, you’ll be able to select this option at checkout or within the product page.
Want to include a handwritten note? Leave a message at checkout or email us after placing your order — we’re happy to help make your gift special.
Tracking
All parcels are sent with tracking. Once your order has been dispatched, you’ll receive an email with tracking details. Please allow up to 24 hours for your tracking link to activate.
Shipping Delays & Carrier Disclaimer
Once your parcel has been handed over to the postal carrier, Eco Art and Craft is not responsible for delays caused by Australia Post or international shipping providers. This includes delays due to weather, customs, strikes, or seasonal backlogs.
That said, we’re always here to help and will do our best to support you in tracking or resolving any shipping issues.
